Electragram's Privacy Policy

Welcome, and thank you for your interest in The American Electragram Company Inc., its subsidiaries and affiliates (“Electragram”, "we," or "us"), our website at Electragram.com (the "Site"), and any related web sites, networks, embeddable widgets, mobile applications (including tablet applications), and other services provided by us and on which a link to this Privacy Policy is displayed (together with the Site, our "Services"). This privacy policy (“Policy”), which is incorporated into and is subject to the Terms of Service describes the information that we gather from you on the Services, how we use and disclose such information, and the steps we take to protect such information. “Personal Information” means any information relating to an identified or identifiable individual.

This Policy explains our processing of Personal Information. Using the Services does not by itself give consent to optional browser analytics or session recordings. You can accept or reject these using Cookie preferences.

Personal Information We Collect

We may collect Personal Information from or about you or your devices from various sources, as described below. In some cases, provision of your Personal Information may be necessary to provide you with our Services. In these cases, if you fail to provide certain Personal Information when requested, we may not be able to give you access to our Services. Where required by applicable law, we indicate whether and why you must provide us with your Personal Information and the consequences of failing to do so.

A. Personal Information You Provide to Us.

Message Information. When you use the Services to send a message, we will receive your name and the name of the intended recipient, the contents of the message you send, and any other information you choose to provide in your message.

Registration and Profile Information. If you sign up for an account through email, we ask you for your name, email address, and optionally your phone number for text messages.

Contact Information. If you choose to sign up with a Google account and use the Google account address book to populate recipient addresses in your message, we will receive the names and email addresses of your contacts.

Communications. If you contact us directly, we may receive additional information about you. For example, when you contact us with an inquiry, we will receive your name, email address, and the contents of the message you send to us or any information you choose to provide.

Payment Information. If you make a purchase through our Services, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf.

B. Personal Information We Collect When You Use Our Services.

Location Information. When you use our Services, we may infer your general location information, for example by using your internet protocol (IP) address.

Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, and operating system version.

Your Contacts. If you permit us to give us permission to import your contacts from an email account associated with your account, we may access and store names and contact information from your address book to facilitate invitations and social interactions that you initiate through our Services and for other purposes described in this privacy policy or at the time of consent or collection. We also collect your contacts if you invite them to use our Services or share information or content with them from our Services.

Information from Cookies and Similar Technologies. We and third party partners collect information using cookies, pixel tags and similar technologies (collectively “Cookies”) about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session Cookies and persistent Cookies.

A session Cookie disappears after you close your browser. A persistent Cookie remains after you close your browser and may be used by your browser on subsequent visits. Please review your web browser "Help" file to learn the proper way to modify your Cookie settings. Please note that if you delete, or choose not to accept, Cookies from the Services, you may not be able to utilize the features of the Services to their fullest potential. Electragram does not process or respond to web browsers' "do not track" signals or other similar transmissions that indicate a request to disable online tracking of users who visit our Site or who use our Service.
We may also automatically record certain information from your device by using various types of technology, including "clear gifs" or "web beacons." This may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Services, the pages or other content you view or otherwise interact with on the Services, and the dates and times that you visit, access, or use the Services. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message. Where you provide consent, we may also use analytics tools such as PostHog to understand how users interact with our Services, including information about page views, clicks, scrolling, navigation patterns, device information, and similar usage data.
We may display third-party content on the Services. Third-party content may use Cookies for obtaining data in connection with your viewing of the third party content on the Services. Additionally, we may implement third party buttons (such as Facebook "like" or "share" buttons) that may function as web beacons even when you do not interact with the button. Information collected through third-party web beacons and buttons is collected directly by these third parties, not by Electragram. Information collected by a third party in this manner is subject to that third party's own data collection, use, and disclosure policies.

Analytics, Cookies and Session Recordings

Optional browser analytics. With your consent, we use PostHog to understand how people use our pages, identify usability problems and improve our Services. PostHog uses cookies and browser local storage to recognise a browser, associate activity with a session and remember analytics settings. The information can include pages visited, interaction and navigation patterns, dates and times, browser and device information, and online identifiers. When you are signed in, we share your account user ID, email address, role and account join date with PostHog to associate activity with your user profile. Known event guests may be associated with an event-guest identifier.

Session recordings. After you accept optional analytics, PostHog can reconstruct activity within our web pages, including page content, scrolling and interactions. This does not record your desktop, other applications, microphone or camera. Our PostHog configuration masks form inputs and selected customer-data areas, such as contact tables and conversation details, and excludes designated sensitive elements. Other rendered page text may remain visible in a recording. Recordings and related usage and error information may be analysed using automated tools to help identify problems with the Services.

Your choice. Optional browser analytics and recordings do not start until you accept. You can use the Services if you reject, and you can withdraw consent at any time using the Cookie preferences button. Withdrawal stops future optional browser capture; it does not automatically delete information already collected. You can request deletion using the contact details below. We ask for a new choice when the scope of browser tracking materially changes. Your choice is remembered in browser local storage on that site; another browser, device or site address may require a separate choice.

Essential storage. We use separate cookies and storage to provide features such as authentication, security and remembering your privacy choice. Rejecting optional analytics does not disable these functions. You can also clear cookies and local storage using your browser settings; clearing authentication cookies may sign you out.

Server-side events and error monitoring. Separately from optional browser recording, our servers send service events and technical diagnostics to PostHog to monitor operation, investigate failures and understand use of workflows. These can include login, event creation, messaging, RSVP and check-in activity, record identifiers, statuses and counts, user profile details associated with login, and technical error and request context. These are sent independently of your browser analytics choice. We rely on our legitimate interests in operating, troubleshooting and improving the Services for this processing, subject to your rights and interests. You may object by contacting us as described below.

Providers and storage. PostHog receives the information described above as a service provider. See PostHog's privacy information and its data-processing terms for provider information. Provider hosting, support and subprocessors can involve processing in other countries; the International Visitors section below applies.

Analytics retention. PostHog session recordings are retained for 30 days. Analytics events, error records and recordings held by other providers may have different retention periods. We determine how long to retain each category by its usefulness for investigating issues and improving the Services, the sensitivity of the information, and applicable legal requirements. We apply retention and deletion controls in the relevant service and review whether identifiable data remains necessary. Contact us for information about the retention applicable to your data or to exercise your rights.

C. Personal Information We Receive From Third Parties.

We may obtain Personal Information from third parties and sources other than the Services, such as publicly available sources and our partners and advertisers.

How We Use the Personal Information We Collect.

We use Personal Information we collect on the Services in a variety of ways, including for the following purposes:

To operate, maintain, enhance and provide the Services.
To understand and analyze the usage trends and preferences of our users, to improve the Services, and to develop new products, services, features, and functionality.
To contact you for administrative purposes such as customer service, to respond to comments and questions and otherwise provide support to users.
To send marketing communications, including updates on promotions and events.
We may use Cookies to: (i) personalize our Service, such as remembering information about you so that you will not have to re-enter it during your visit or the next time you visit the Services; (ii) monitor and analyze the effectiveness of the Services and; and (iii) monitor aggregate site usage metrics such as total number of visitors and pages viewed.
To detect and prevent fraud, and respond to trust and safety issues that may arise.
To enforce our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
For other purposes for which we provide specific notice at the time the Personal Information is collected.

When We Disclose Personal Information

We may disclose Personal Information to third parties if you consent to us doing so, as well as in the following circumstances:

Any information that you voluntarily choose to include in your message will be available to anyone who has access to that content. To service providers that perform services on our behalf in connection with the Services, such as to provide website, application development, hosting or maintenance. Generally, we limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information.
If required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.
Where we believe, in good faith, doing so is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Services and any facilities or equipment used to make the Services available, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.
To an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
To analytics providers, including PostHog as described above, and other analytics partners such as Google Analytics, for (i) compliance with various reporting obligations; (ii) business or marketing purposes; or (iii) to assist such parties in understanding our users' interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and functionality available through the Services. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/.

We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes, unless we have your permission.

Legal Bases for Processing European Personal Information

If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), we only process your Personal Information when we have a valid “legal basis,” including as set forth below.

Consent. You have consented to specific processing, such as optional browser analytics and session recordings, marketing communications, or the use of non-essential Cookies.
Contractual Necessity. We need your Personal Information to provide you with our Services. For example, we may need Personal Information to respond to your inquiries.
Compliance with a Legal Obligation. We have a legal obligation to use your Personal Information. For example, we may process your Personal Information to comply with tax, labor and accounting obligations.
Legitimate Interests. We or a third party have a legitimate interest in using your Personal Information. Specifically, a legitimate interest in using your Personal Information for product development and internal analytics otherwise to improve the safety, security, and performance of our Services. We only rely on our or a third party’s legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests.

Your Rights and Choices

Your European Rights. If you are located in the EEA or the UK, you have the additional rights described below:

You may request access to the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, restrict or object to the processing of your Personal Information, have your Personal Information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.
You may withdraw any consent you previously provided to us regarding the processing of your Personal Information at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdrew your consent. For example, where we rely on consent for analytics cookies or similar technologies, you may change your choice through the cookie consent controls made available on the Services.

You may exercise these rights by contacting us as indicated in the “How to Contact Us” section below. Before fulfilling your request, we may ask you to provide reasonable information to verify your identity. Please note that there are exceptions and limitations to each of these rights, and that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain Personal Information for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

Marketing Communications. If you receive commercial email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt out from receiving commercial email from us by sending your request to us by email at contact@electragram.com or by writing to us at the address given at the end of this policy. We may allow you to view and modify settings relating to the nature and frequency of promotional communications that you receive from us in user account functionality on the Services.

Please be aware that if you opt out of receiving commercial email from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten business days for us to process your request, and you may continue receiving promotional communications from us during that period. Additionally, even after you opt out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Services.

Contacts. You may enable or disable the sharing of contacts information by signing in to your account with Google. To disable contacts sharing from Google, follow the instructions provided by Google to “Manage third-party apps & services with access to your account.”

Third-Party Services

The Services may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators' policies, if any, governing privacy and security, even if accessed through the Services. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Services. We encourage you to learn about third parties' privacy and security policies before providing them with information.

Retention

We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when your Personal Information is no longer necessary for the purposes for which we process it unless we are required by law to keep your Personal Information for a longer period. When determining the specific retention period, we consider various factors, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and the statute of limitations.

Children's Privacy

We do not knowingly collect Personal Information from children under the age of 13 and no part of our Services are directed to children. If you learn that a child has provided us with Personal Information, please contact us as indicated in the “How to Contact Us” section below.

Security

We use certain physical, managerial, and technical safeguards that are designed to improve the integrity and security of Personal Information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable and thus, we cannot guarantee the 100% effectiveness of our physical, technical, or managerial safeguards.

International Visitors

Our Services are hosted in the United States and we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. Where EEA or UK data-protection law applies, international transfers require an applicable legal mechanism, such as an adequacy decision or appropriate contractual safeguards. Your acceptance of optional analytics is not a substitute for those transfer requirements. Contact us for details of the safeguards applicable to your Personal Information.

Update Your Information

You can update your account and profile information through your account settings.

Changes to this Privacy Policy

Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. If we modify this Policy, we will make it available through the Services, and indicate the date of the latest revision. In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address, if we have one on file, or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Where a change requires fresh consent, we will ask for it; continued use of the Services does not by itself provide that consent.

How to Contact Us

Electragram is the controller or entity responsible for the processing of your Personal Information. If you have any questions, comments, or concerns about our processing activities, please email us at contact@electragram.com or write : 9 East 8th Street, #165, New York, NY 10003

Last Updated: September 15, 2026